Lisa van Helden has significant experience in IT service management, having worked at Tata Consultancy Services since September 2019. Initially serving as a Service Desk Analyst, Lisa transitioned to the role of Subject Matter Expert and Quality Analyst for the ITIS Service Desk in October 2022. Responsibilities include gathering and reviewing information for accuracy, analyzing reports and relevant documents, simplifying technical details for employee comprehension, problem resolution, assessing training needs, and developing training content related to projects.
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