Matthew Schott is the Head of Resource Planning & MI (BPO) at TATA Consultancy Services, bringing extensive experience in Customer Service Management and Operational Planning. Before this role, they served as Resource Planning Manager at Ombudsman Services from 2015 to 2020, where they oversaw resource requirements and team development. Their career includes positions at O2 as Commercial Planning and Business Continuity Lead and at KDE Limited as Operations Manager. Matthew's background also encompasses years as a Store Manager at both Poundstretcher Ltd. and Martin Dawes Ltd., showcasing their strong leadership and operational skills.
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