Mauricio Lima possesses significant experience in customer service and technical support, having held positions such as Bilingual Customer Service Representative at Mercado Eletrônico and Technical Support Analyst at HP. Currently, Mauricio serves as an Information Technology Coordinator at Tata Consultancy Services, overseeing a fully English-speaking RPA development team and managing global customer interactions. Educationally, Mauricio holds a Bachelor's degree in Management Information Systems from Universidade Paulista and a Master's degree in Agile Project Management from Impacta Tecnologia.
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