Michael Hayden

Michael Hayden is a Senior Change and Incident Manager at Tata Consultancy Services, supporting NatWest Markets, where they oversee change process ownership and service management reporting. With extensive experience across multiple organizations, including Merrill Lynch and Hewlett-Packard, Michael has led large-scale IT operations and managed teams of up to 150 employees. Their expertise encompasses ITIL initiatives, project management, and infrastructure improvement for large user bases. Michael holds a Bachelor's degree in Education from Chadron State College.