Michael Rinaldi is an accomplished IT professional with 24 years of experience in leading customer support operations. Currently, as the Global Onsite Support Services Operations Leader at Tata Consultancy Services, Michael oversees a team of over 100 service staff supporting Shell PLC across multiple global regions. Previously, they held various leadership roles at PwC, managing extensive technology teams and enhancing service delivery. Michael began their career as a Customer Support Engineer at ICP, where they provided onsite technical support and conducted hardware and software upgrades. They earned a Bachelor's degree in Computer Science from Wagner College.
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