Mohammad Saqib has over six years of experience in the service desk industry, specializing in providing real-time technical support and streamlining operations. They began their career as an Operations Representative at Concentrix and advanced through roles at Acadecraft Inc. and HCL Technologies, where they were promoted from L1 to L2 Technical Support. Currently, they serve as a System Analyst at Tata Consultancy Services and have taken on a role as a Senior Service Desk Analyst at AgreeYa Solutions, where they resolve technical issues for US-based bank users. Mohammad holds an MBA from Mohammad Ali Jauhar University and a Bachelor of Commerce from Mahatma Jyotiba Phule Rohilkhand University.
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