Olyna Roy is an experienced IT service management professional with over 7 years in the field, specializing in Incident Management. Olyna has a proven track record of effectively managing critical incidents and maintaining service levels while coordinating with technical teams and stakeholders. They have worked at Dynaxon IT Services Pvt. Ltd. and Tata Consultancy Services in various roles, including Customer Care Executive and Information Technology Service Desk Team Lead. Olyna is currently pursuing a Bachelor of Science degree at Calcutta University and is actively exploring new opportunities in Incident Management and Service Operations.
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