Pawan Kumar is currently a Service Manager at Tata Consultancy Services in Noida, where they oversee the delivery of IT services, ensuring alignment with customer needs and organizational goals. Previously, Pawan worked in various technical roles, including Sr. Technical Analyst at Progressive Infotech Pvt. Ltd. and System Engineer at Netsoft Consulting Services. They hold a Bachelor of Technology in Computer Engineering from Satya College of Engineering & Technology and a Diploma in Computer Engineering from Govt Polytechnic Hisar. With expertise in ITIL and ServiceNow, Pawan is adept at managing incident backlogs and optimizing service quality.
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