Praphul Agarwal is an experienced Service Delivery Manager with a strong background in ITIL and transition management. They began their career as a Software Engineer at MothersonSumi Infotech & Designs Ltd. and later advanced to senior roles at Tata Consultancy Services, where they managed service levels and ensured compliance with ITIL best practices. Praphul also held positions as a Senior Software Engineer at Fiserv and demonstrated technical leadership in various capacities across multiple regions and teams. They earned a Bachelor of Engineering in Computer Science Engineering from Ajmer, completing their degree in 2007.
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