Prashant Bhosale is a results-driven Contact Centre solutions expert with over 14 years of experience. Currently a Contact Center Solution Architect at Marks and Spencer, they focus on Conversational AI, NLP, and VoiceBOT technologies to optimize customer engagement strategies. Previously, Prashant served as a Technical Architect at Tata Consultancy Services, where they governed complex IT projects to meet business objectives. They started their career as a Junior Programmer at Thymus Solutions Ltd. and have developed a robust skill set in telephony and cloud integration technologies. Prashant earned a Bachelor of Engineering in Computer Engineering from the University of Mumbai.
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