Raymond Foong is a Senior Service Delivery Manager with 23 years of experience in IT Operations, Service Management, and Business Analysis. They have held positions at various organizations, including Tata Consultancy Services and NCS Group, where they managed teams of up to 40 staff across the Asia Pacific region. Raymond specializes in implementing ITIL best practices and leading improvement programs to enhance operational efficiency. Currently, they are serving as a Technical Lead at Tata Consultancy Services.
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