Richard Anthony

Richard Anthony is an experienced professional with a strong background in quality analysis and customer service. Richard began a career at Bank of America as a Quality Analyst from April 2007 to July 2014, ensuring compliance and managing a team of 11 advisors. Richard then transitioned to Tata Consultancy Services as a Customer Service Specialist, fulfilling multiple roles including subject matter expert for training and quality assurance from July 2014 to November 2018. Richard holds a Six Sigma Black Belt and has contributed to continuous improvement initiatives through data analysis and coaching in various Six Sigma methodologies. Currently, Richard is serving as a Process Excellence Manager at Teleperformance starting October 2023. Richard's educational qualifications include a BCom degree from St. Gonzalo Garcia College, a Business Analyst certification from Imarticus, and ongoing Lean Management Certification from NIQC International.