Risha Halder is an experienced IT professional with a strong focus on IT Service Management, holding an ITIL V4 certification. Risha began the career as a Cloud Support Associate at Accenture from March 2017 to March 2021, emphasizing Critical Incident management and Change management. Risha then progressed to roles including Analyst at BT (March 2021 to September 2023), and currently holds positions as an Assistant Consultant at Tata Consultancy Services and Lead Administrator at Wipro since May 2024, continuing to lead efforts in Problem, Availability, Capacity, and Knowledge management. Risha holds a Bachelor's degree in Computer Science and Engineering from Budge Budge Institute of Technology and a Postgraduate Degree in Human Resources and Management from XLRI - VIL Programs.
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