Rupesh Kuncham

Rupesh Kuncham is a Service Delivery Lead at Tata Consultancy Services, with over 14 years of experience in driving strategy implementation and enhancing customer service operations. Previously, Rupesh served as an Operations Manager for the Passport Seva Project, focusing on achieving business process excellence and improving customer satisfaction. Early in their career, Rupesh worked as a Branch Operations Manager at both ICICI Bank and HDFC Bank, where they guided teams in implementing transformational initiatives and managing service goals. Rupesh holds a Post Graduate Diploma in Human Resource Management and a Bachelor of Commerce from Andhra University, as well as a diploma in Computer Hardware and Maintenance.