Rupesh Sengupta is currently a Senior Process Associate at Tata Consultancy Services, where they lead onboarding and training initiatives related to complaint and escalation management. They have a proven track record of exceeding SLA and KPI targets while enhancing customer satisfaction through effective issue resolution. Their prior role as a Process Associate also involved supporting claims management and collaborating with cross-functional teams to optimize operational workflows. Rupesh holds a Bachelor of Business Administration from Barrackpore Rastraguru Surendranath College, graduating with a 9.31% GPA.
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