Satish Verma

Satish Verma is an experienced Customer Service Manager currently working at Tata Consultancy Services since September 2016. Prior to this role, Satish served as a Team Manager at BT Global Services from December 2015 to September 2016, and as a Team Leader at Convergys India Services Pvt. Ltd. from September 2010 to December 2015, where responsibilities included managing a team of 20 FTEs, providing coaching, feedback, retention strategies, and overseeing schedules and attendance. Satish's career in leadership began at Convergys in 2003, also as a Team Leader. Academic qualifications include a Post Graduate Diploma in Business Administration with a focus on Marketing and Personnel Management obtained from 1997 to 1999, and completion of 12th grade in Science at Kendriya Vidyalaya in 1992-1993.