Saurabh Dua is a dynamic professional with over 20 years of extensive experience in Digital Customer Experience Management, Pre Sales and Solutions, and Business Excellence. They have a proven track record in managing operations for leading e-commerce and travel industry giants, including a significant role with Amazon and major airlines. Saurabh currently serves as the DCEM - Pre Sales and Solution Lead at Tata Consultancy Services, where they enhance customer experience and digitalization across various sectors. They hold a Bachelor's degree in Restaurant and Food Services Management from the Institute of Hotel Management, Goa.
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