Simon Wright is a Customer Experience Transformation leader with 25 years of experience driving exceptional service outcomes for large national and global brands. Currently serving as Director of CX Strategy and Transformation at Tata Consultancy Services, Simon helps clients improve customer experience through consulting and advanced technology solutions. Previously, Simon held leadership roles at various companies, including Pegasystems and EY, focusing on customer engagement strategy, automation, and multi-channel service transformation. Simon’s expertise spans omni-channel customer experiences, data analytics, and intelligent automation, contributing to transformative consulting practices across multiple industries.
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