Sonia Ortiz possesses extensive experience in IT and service management, with notable roles at Symantec, Produban, and Tata Consultancy Services. At Symantec, Ortiz served as an Analista y Coordinadora UNIX, overseeing the Storage Foundation package's functionality for Telefónica España. As a Service Manager at Produban for Banco Santander, Ortiz led the CMDB project, focusing on the database of software and hardware components. At Tata Consultancy Services, Ortiz progressed to Delivery Director, where strategic service execution and SLA compliance were prioritized, and subsequently acted as Service Delivery Manager, managing large teams across multiple countries. Ortiz holds a degree in Informatics from Universidad Politécnica de Madrid and completed the Programa de Desarrollo Directivo at IESE Business School.
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