Sukhdev Kalsi has extensive experience in IT service management and technical support, with a career spanning various roles in notable companies. Sukhdev began as a Customer Service Technician Support at Dell Technologies from September 2009 to January 2013, providing first-level technical assistance. After that, Sukhdev worked as an Enterprise Server Support Engineer at HP until June 2015, followed by a Sr. Specialist Team Lead position at HCLTech, where responsibilities included raising high severity tickets and supporting software migrations. From February 2016 to May 2018, Sukhdev served as Shift Lead (Major Incident & Problem Manager) at Ericsson, focusing on incident management during critical global outages. Currently, Sukhdev holds the position of Sr Delivery Manager at Kyndryl, overseeing service desk operations and client engagements for major clients like Singapore Airlines and American Express, while also implementing service management frameworks aligned with business goals.
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