Susanu Goswami is a seasoned Delivery Partner with 14 years of experience in BPO operations, possessing expertise in telecommunications, insurance, banking, and business development. They served as an Operations Leader at IBM Global Process Services from 2005 to 2015, and as a Customer Service representative at Bharti Airtel Services from 2001 to 2005. Since 2015, Susanu has held the position of Cluster Head at Tata Consultancy Services. They earned a Master of Business Administration (MBA) in Business Administration and Management from Northeastern University between 2011 and 2013.
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