Susmita Padhy is a results-driven Delivery Manager with over 13 years of experience in leading global IT projects and service delivery operations. With a strong background in project and operations management, Susmita has successfully managed teams of over 100 members and achieved significant improvements in service quality and user satisfaction across various roles at esteemed organizations such as Tata Consultancy Services and Infosys BPO. Certified in ITIL, Lean Six Sigma Green Belt and Black Belt, and recognized as a TCS Agile Champion and Scrum Master, Susmita is dedicated to enhancing operational efficiency and customer experience.
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