Suvro Mukherjee

Suvro Mukherjee is an experienced IT Service Management Lead with a strong background in change management, incident management, and capacity management. They have previously held key roles at companies like Cognizant, Capgemini, Accenture, and Tata Consultancy Services, where they managed change governance, chaired major incident management meetings, and led a team in application disaster recovery. In their current position, Suvro oversees service management processes and ensures compliance with SLAs and KPIs, while also conducting training for process practitioners. They hold an O level in Science from Calcutta International School.