Suzanne C. is a strategic IT service management leader with over two decades of experience in delivering operational excellence and service transformation across global enterprises. They have held roles at prominent organizations, including Tata Consultancy Services, where they currently lead service integration and management for a major UK luxury automotive manufacturer, supporting over 36,000 users globally. Previously, Suzanne managed IT operations for healthcare at NHS Dudley PCT and transformed IT infrastructure at Luton and Dunstable Hospital NHS Foundation Trust. Recognized for pragmatic leadership and service delivery innovation, they are passionate about improving the employee experience through actionable insights and service improvement planning.
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