Tim Hughes is a Chief Transformation and Customer Experience Leader specializing in innovation and digital growth. They held significant roles at Welsh Water, where they achieved a notable reduction in complaints and call volumes while enhancing customer service to be voted the best in the UKCSI survey. Tim served as Director at Service Result and held various leadership positions at Nationwide Building Society, where they developed customer experience strategies and drove significant operational improvements. Currently, Tim is the Customer & Digital Transformation Director at Tata Consultancy Services, partnering with executive teams to implement customer-led business transformations. Tim holds an MBA from Brunel University and has completed the Growth and Transformation Leadership Programme at INSEAD.
This person is not in any teams
This person is not in any offices