Uma Balakrishnan is an IT Technical Support Specialist with over 10 years of experience in the industry. Currently serving as a Service Desk Team Lead at Tata Consultancy Services, Uma delivers remote end-user support and manages ticket compliance. Previously, Uma held various roles, including Technical Support Engineer at Ramboll and Service Desk Manager at RR Donnelley, where Uma oversaw incident management and helped improve team capabilities. Uma's technical expertise spans multiple environments, including Microsoft 365, Citrix, and VMware, and they have consistently enhanced operational efficiency through effective documentation and training. Uma graduated from Ethiraj College for Women in 2014.
Location
Chennai, India
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