Vikas Pal possesses a diverse background in IT and service management, with significant experience across various companies. Starting as a Technical Support Engineer at vCustomer in 2009, Vikas advanced through roles such as Team Lead - Service Desk at HCL Technologies and IT Operations Lead at Wipro Ltd. Following these positions, Vikas contributed to Accenture's IT Service Management from 2014 to 2018 and served as a Solutions Architect for Service Desk Solutions at Tech Mahindra until June 2024. Additional experience includes roles as Technical Solutions Architect at NTT DATA Services and currently as Solutions Architect for Digital Workplace Services at Tata Consultancy Services since July 2024. Vikas holds a Diploma in Digital Electronics and a B.Tech in Computer Science from institutions in Delhi and graduated with an MBA in Project Management from Sikkim Manipal University.
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