VIKRAM.V. KUMAR

Vikram V. Kumar has extensive experience in technical support and service management, having served as Process Lead at Firstsource Solutions Limited from August 2002 to October 2006, followed by a Technical Support Manager role at Dell from October 2006 to October 2009, where responsibilities included managing front-line technicians and enhancing customer experience across Europe, the Middle East, and Africa. From May 2012 to July 2016, Vikram held leadership positions at Tata Consultancy Services, first as Head of Service Desk Practice, focusing on strategy and best practices, and subsequently as Head of Service Delivery for global infrastructure services. Vikram holds a Bachelor of Engineering degree in Chemical Engineering from Bangalore University.