Vivek G. is a Global Client Support Leader with over 10 years of experience in the IT industry, specializing in Cisco Voice Administration and Unified Communications. Currently serving as a Technical Team Lead at Tata Consultancy Services, they lead a team in delivering Voice Infrastructure support across Genesys Cloud and Cisco environments. Previously, they have held roles at organizations like Wipro Limited and Atos Syntel, where they managed incident and change processes, optimized voice systems, and automated tasks using Python and Linux shell scripting. They hold a Bachelor's degree in Electronic and Communications Engineering Technology from ARMIET.
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