Zarina Patel has over two decades of experience in the hospitality and customer service sectors, having held significant roles at various esteemed organizations. At Holiday Inn, Zarina served as Guest Relations Manager/Duty Manager before becoming Front Desk Manager at Renaissance Convention Centre and Marriott Executive Apartments. Transitioning to Hutchison 3 Global Services, Zarina excelled as Senior Manager Operations, managing a large team and achieving notable recognition for team management excellence. Zarina later joined Tata Consultancy Services, contributing as Domain Consultant for Travel, Tourism, and Hospitality, where expertise in business domain needs and innovative technologies was showcased. In the role of AGM Delivery – Customer Leader for Customer Experience Management, Zarina led projects for a substantial workforce, focusing on customer engagement and quality management. Complementing professional experience, Zarina holds a degree in Hotel Management from FCI Pune and is certified in Stephen Covey's 7 Habits of Highly Effective People.
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