Zuhaib S. has over 15 years of experience in operations, project management, and customer service across various sectors. Beginning a career as a Senior Customer Service Executive at Exl Services, Zuhaib quickly progressed to Team Leader roles at both Convergys and FIS, demonstrating strong capabilities in team leadership and performance improvement. Subsequently, as a Project Manager at MetLife, Zuhaib successfully led high-visibility non-technical projects, achieving significant cost savings and on-time delivery. Currently serving as a Service Delivery Digital Workplace & Copilot Adoption Consultant at Tata Consultancy Services, Zuhaib manages service delivery operations for Fortune 500 clients, ensuring exceptional service levels. Educational qualifications include a Bachelor of Business Administration from Sam Higginbottom University and an Executive Certificate in Leadership and Change Management from the Indian Institute of Management, Lucknow.
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