Susan Toft has extensive experience in user experience and customer journey exploration, currently serving as a UX Researcher and Customer Journey Expert at TDC Erhverv since October 2021. Prior to this role, Susan worked as a Customer Journey Expert at Nuuday from April 2020 to March 2022 and held various positions within TDC Erhverv from December 2015 to April 2020, including Process Consultant. Additionally, experience at TDC Group involved roles as a Business Analyst and Billing Consultant from December 2014 to December 2015 and earlier positions as a Coach/Billing Consultant and Customer Service Specialist in Billing from January 2008 to December 2014. Susan began the career as a Sales Assistant at TDC Group, where work lasted from September 2000 to January 2008.
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