Chee Fei Lim is an Operations Manager and COPC Certified CX Performance Leader with 12 years of experience in both international and local Malaysian markets. They have spent 8 years in the BPO sector and 4 years in financial institutions and telco retail, working with notable companies such as TDCX Malaysia, CIMB Bank Singapore, and M1 Limited. Chee Fei has received multiple industry and company-level awards for excellence in customer service and operational leadership. In addition to their professional accomplishments, they are a competitive athlete passionate about fitness and wellness, while also enjoying diverse cultural experiences as a frequent traveler.
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