Fathara Ilmi

Fathara Ilmi is an accomplished professional with diverse experience in customer experience and support roles. Fathara served as a Senior CX Specialist at ICHIGO from January 2022 to January 2024, where responsibilities included planning the integration of the Whatsapp API to enhance user engagement through targeted broadcast campaigns. Prior to this, Fathara worked as a Support Specialist, focusing on social media and affiliate marketing to boost brand recognition across various countries. Academic credentials include a degree in Accounting from Universiti Utara Malaysia, with early career experience as a Financial Reporting intern at Astro and a Reporting Analyst at PT. Mitra Adiperkasa Tbk. Additional roles include training and expertise positions held at TDCX.