Hou Lin

Hou Lin is a quality assurance professional with extensive experience in client service and customer experience. From 2018 to 2022, they worked at TDCX, initially as a Client Service Associate and later as a Customer Experience Officer, where they evaluated agent performance and improved customer support processes. Previously, Hou worked as a Financial Service Researcher at Oliver Wyman and as an Equity Research Analyst at China Securities Co., Ltd. They hold a Bachelor's degree in Information Management from Beijing University of Technology and a Master of Science in Managerial Economics from Nanyang Technological University Singapore.