Jay L.

Jay L. started their work experience at PayPal in 2011 as a Team Support Leader, handling phone calls, emails, and tickets. In 2013, they were promoted to Supervisor, responsible for APAC level attainment of key KPIs. In 2016, Jay joined TDCX as a Team Lead for various projects, including the Nespresso Project, where they gained initial work experience and improved their skills through training courses. In 2017, they transitioned to Team Lead roles focusing on Social Media Platforms and Community Operations within Trust & Safety.

Jay L. completed a Degree in Accounting and Finance from SMK Katholik in the years 1997 to 2001. Additionally, Jay obtained certifications in "Balancing Work and Life" from LinkedIn in 2022 and "Strategic Thinking" from LinkedIn in 2020.