Jerruel C. is a dedicated Workforce Specialist and Multimedia Student with a strong background in operations leadership and customer service within the telecommunications industry, amassing over six years of relevant experience. Currently serving as the WFM Performance Intelligence Lead at TDCX, Jerruel has a proven track record in workforce management, scheduling, and technical support. Their past roles include positions at companies such as Uber Carshare, Accenture, and Convergys, showcasing a versatile skill set in performance development and real-time queue analysis. Jerruel is pursuing a Bachelor of Arts degree at the University of the Philippines Open University and is set to obtain a Certification in Full-Stack Web Development from GoIT.
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