Markaz H. has extensive experience in search operations and quality assurance, having held various roles at ByteDance from January 2024 to July 2024, including Search Operations Quality Assurance, Search Operations Trainer for E-Commerce, and Search Operations Specialist for the Global market. Markaz's responsibilities included optimizing content operations, conducting quality inspections of search queries, and developing engaging training programs for new joiners in the E-commerce sector. Prior to ByteDance, Markaz worked at Coca-Cola Amatil as an IT Implementor, supporting SAP implementation and conducting end-user training. Additional experience includes serving as an Operations Analyst at Shopee from September 2020 to June 2022, focusing on customer satisfaction and data analysis. Currently, Markaz is a Community Operation Specialist for the Indonesian market at TDCX. Markaz holds a Bachelor’s degree in Industrial Engineering from Universitas Gunadarma, earned between 2014 and 2018.
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