Michael Abustan is a dedicated Quality Analyst with over 10 years of experience in the Business Process Outsourcing (BPO) industry. They have a strong background in customer service, process improvement, and team management, having held various roles including Sr. Account Executive and Quality Assurance Specialist. With a focus on enhancing operational efficiency, they have developed and implemented training programs and quality initiatives that drive performance excellence. Michael is committed to fostering a culture of continuous improvement and empowering teams to achieve their full potential. They hold a Bachelor's Degree in Computer Science from the University of Makati.
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