Michael Jay-Ar Roque serves as a Global Workforce Officer at TDCX since December 2020, where responsibilities include overseeing workforce management on a global scale. Previously, Michael held the position of Workforce Specialist Level 2 at ePerformax Contact Centers & BPO from January 2011 to October 2020, contributing to the optimization of workforce strategies. Michael holds a Bachelor's degree in Computer Science from Centro Escolar University, earned between 1999 and 2003. Additionally, early education was completed at Sta. Clara Parish School.
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