Mindy Tan is an Operations & Partner Support Specialist with over eight years of experience in various customer service and operational roles. Mindy served as a Case Officer at Austral Migration Consultancy from 2020 to 2022, where they addressed client inquiries and communicated with relevant authorities regarding visa applications. Prior to that, they worked as a Senior Customer Service Executive at Aegis BPO Malaysia Sdn Bhd and as an Operation Executive at Seotai International Travel, gaining valuable insights into customer needs and travel preferences. Currently, Mindy is a Subject Matter Expert at TDCX, where they provide guidance to agents, conduct training, and analyze performance metrics to enhance team effectiveness. Mindy holds a diploma in Public Relations, Advertising, and Applied Communication from Tunku Abdul Rahman University College.
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