Rafi Uy is a seasoned BPO and operations leader with over 22 years of experience in the industry, specializing in people management, financial oversight, and client services. They have held various leadership positions in notable companies including Sykes Asia, Dell, and Maersk Global Service Centres, demonstrating expertise in project implementation, training, and quality management. Rafi has a strong foundation in both psychology and operations, having earned two bachelor’s degrees in Psychology from the University of Santo Tomas and Colegio de San Juan de Letran. Currently, Rafi serves as an Account Director at TDCX, contributing to the success of client operations and strategic initiatives.
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