Ram G has a robust background in customer service and team leadership, with experience spanning various companies and roles. At Virtualents Pte Ltd, Ram served as Team Lead from October 2014 to December 2015, managing daily operations. Subsequently, positions included Customer Service Team Lead at BJAK (March 2023 - March 2024) and at Chubb (February 2020 - December 2022), where responsibilities included managing call center KPIs and serving as a customer experience subject matter expert. Currently, Ram is a Team Lead at TDCX (July 2024 - Present), overseeing contact center operations and performance analytics. Previous experience at PayPal as a Senior Fraud Risk Analyst (March 2016 - May 2018) involved optimizing fraud risk controls and collaborating with various teams to enhance user experience. Ram began the career in the insurance sector with AIG as an EW Administrator/Travel Coordinator (January 2013 - September 2014), addressing policyholder inquiries and case management. Ram is an alumnus of the University of Malaya.
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