Ricca Z.

Ricca Z. is a results-driven professional with over 10 years of experience in Quality Management Systems, Project Management, and Business Intelligence Management. They have held various roles, including Line Trainer at Hinduja Global Solutions and Training & Quality Supervisor at STARTEK, before advancing to positions such as Group Manager-Quality at WNS Global Services and Quality Assurance Manager at Ubiquity. Currently, Ricca serves as the Director of Quality Assurance at TDCX, where they develop and implement effective quality assurance strategies and processes, particularly in the BPO field. Ricca is also CSSGB and COPC® certified, showcasing their commitment to excellence in customer experience management.