Roy Gamboa

Roy Gamboa has extensive experience in quality assurance and analysis, with roles at Telstra and TDCX. At Telstra, they served as a Quality Assurance and Insights Analyst, where they trained and mentored junior team members, conducted analyses of processes and product launches, and prepared detailed reports. Prior to this, they worked as a Premium Support Consultant. Currently, at TDCX, they hold the position of Quality Lead, responsible for maintaining high standards in quality assurance.

Roy Gamboa graduated from the University of San Jose-Recoletos in 2009 with a Bachelor's degree in Secondary Education Major in English. Additionally, they have obtained several certifications in various fields from LinkedIn and Lynda.com between 2018 and 2023.