Ruby Shanette Lenon is an experienced manager who specializes in Workforce Management, Business Process Outsourcing (BPO), and Strategic Planning. Currently serving as the Workforce Director at TDCX since 2021, Ruby has also held roles such as Senior Workforce Manager and Operations Manager at various organizations. Ruby's career began as a Customer Service Representative at ePerformax Contact Centers & BPO, where they progressed to Team Leader and Workforce Supervisor. Ruby is a certified COPC WFM Professional Manager and CX Implementation Leader.
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