Shafira A.

Shafira A. is an experienced professional with a background in customer care and business development. Currently serving as a Risk Account Specialist at TDCX since April 2025, Shafira previously held roles including Customer Care in the Health Division at PT Asuransi Reliance Indonesia, where responsibilities included managing customer complaints and conducting outbound calls to healthcare facilities for accurate information verification. Shafira also contributed as a Business Development Intern at Akulaku, where the role focused on product uploads to e-commerce platforms, and served as an Organizational Development Intern at PT KARYA MULIA DIGITAL NUSANTARA, analyzing business projects and proposing methodologies for improved execution. Other internships included managing new brand launches at Sociolla and assuring the timely execution of product registrations. Shafira holds a BA (Hons) in International Business Management from Asia Pacific University of Technology and Innovation.