Tracy Elly has extensive experience in the hospitality and customer service industry, beginning as a Guest Relations Officer at Shangri-La's Rasa Ria Resort & Spa from June 2013 to September 2015. Following this role, Tracy served as a Guest Service Executive at Traders Hotel under the Shangri-La Group, advancing to Crisis Management Specialist from September 2015 to January 2022. Most recently, Tracy was promoted to Subject Matter Expert at TDCX in May 2024. Educationally, Tracy holds a degree in Information Science/Studies from SM St Francis Xavier, Sabah, obtained between 2010 and 2012.
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