Eslam Ali has extensive experience in customer service and sales management, primarily with TEdata. Starting as a Complaints & Retention Management Specialist from July 2011 to February 2013, Eslam handled a wide range of customer inquiries regarding ADSL, hosting, payment adjustments, and service activations while ensuring timely responses to customer requests. Eslam has been serving as a Sales Call Center Team Leader since December 2009, overseeing complex customer interactions, managing a team of agents, ensuring efficient operations, and improving overall customer satisfaction through coaching and quality assurance initiatives. Eslam holds a Bachelor's degree in Business/Commerce from Cairo University, earned between 2001 and 2005.
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