Magdy Ahmed is an experienced professional in program management and digital transformation, with a focus on customer success and continuous improvement in the telecommunications field. They have 18 years of expertise in business planning, project management, and customer experience, having significantly enhanced customer success management at Telecom Egypt since 2020, where they manage a Digital Transformation program aimed at improving services for Egyptian government entities. Magdy previously held key roles such as Planning & Performance Management Unit Manager and technical support positions at ECCO Outsourcing and TE Data, respectively. They also completed a Diploma in IBM Information Technology and an Advanced Digital Marketing Nanodegree from Udacity.
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